On the Playback tab, select the device you want to use from the list. Select the option from the list of results Open up system search and type in manage audio devices. Make sure your headset is connected to your computer before you launch Chrome to avoid loss of connectivity, then check that your computer's operating system can recognize the device. However, both USB and mini-jack headsets are considered external devices and require the proper drivers and configuration in Windows. On Windows, we strongly recommend using a USB headset with your Windows PC since it’s more likely to be recognized by your system. If you have updated to Mac Mojave, please make sure to allow the microphone to access Google Chrome in the Security & Privacy settings of your computer. Note: If you are using USB headsets on Mac, you will have to follow the steps above every time you unplug/replug your headset, or relaunch your session Select your headset for sound output and inputĪfter selecting, Quit and Relaunch the app Open System Preferences and look for the Sound section Just make sure that they are properly set up in your computer’s sound settings:Ĭlick on the Apple on the left of your top bar While we strongly recommend using a mini-jack headset with your Mac because it is automatically recognized by the system, although most USB headsets will work.
Here are our top tips to troubleshoot audio issues while using Aircall. As troublesome as they are, there are ways to remedy the situation. Maybe no sound is coming through your device, or you’re getting too much background noise and feedback.Īll these situations can put a damper on your communication and slow down your workflow.
Perhaps you can’t hear the person, or the other person can’t hear you. There may be times that you experience issues while using your headset.
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